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maintenance options

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Introduction to Maintenance Options

As a website designer and administrator I offer the services of maintaining the websites I design and sites that have been designed and developed by other web designers/developers.

In keeping with the concept of the artist the following classes of maintenance contracts are available.

Masterpiece

Maintenance:

The Masterpiece level of maintenance entails the following elements:

  • Daily monitoring of the website for attempted intrusion and hacks.
  • Implementing corrective action in the event of intrusion attempts.1
  • Daily monitoring of platform for new releases and security updates of core software.
  • Upgrading core software if new releases or security updates are available.1
  • Daily monitoring of extensions/plugins/addons for new releases and security updates.
  • Upgrading extensions/plugins/addons if new releases or security updates are available.1

Maintenance turnaround times will be within 48 hours or dependent on the complexity of the error it may be longer but every effort will be made to resolve the issue as soon as possible.

Content:

In the event of the client requesting the service to maintain content on the website the following levels will apply:

Content Type Quantity per day
Text Only (no images or multimedia) 2
3
Text and Images 2 2
Text and Multimedia 2 (i.e. video, audio 3) 1
Total additions per day 6

Content maintenance turn around will be within 24 hours and is conditional on all related materials being available.

Pricing:

Please select a currency from the drop down list to see the monthly maintenance costs for the Masterpiece maintenance level.

 

Pencil Drawing

Maintenance:

The Pencil Drawing level of maintenance entails the following elements:

  • Weekly monitoring of the website for attempted intrusion and hacks.
  • Implementing corrective action in the event of intrusion attempts.1
  • Weekly monitoring of platform for new releases and security updates of core software.
  • Upgrading core software if new releases or security updates are available.1
  • Weekly monitoring of extensions/plugins/addons for new releases and security updates.
  • Upgrading extensions/plugins/addons if new releases or security updates are available.1

Maintenance turnaround times will be within 48 hours or dependent on the complexity of the error it may be longer but every effort will be made to resolve the issue as soon as possible.

Content:

In the event of the client requesting the service to maintain content on the website the following levels will apply:

Content Type Quantity per week
Text Only (no images or multimedia) 2
6
Text and Images 2 4
Text and Multimedia 2 (i.e. video, audio 3) 2
Total additions per week
12

Content maintenance turn around will be within 48 hours and is conditional on all related materials being available.

Pricing:

Please select a currency from the drop down list to see the monthly maintenance costs for the Pencil Drawing maintenance level.

 

Doodling

Maintenance:

The Doodling level of maintenance entails the following elements:

  • Monthly monitoring of the website for attempted intrusion and hacks.
  • Implementing corrective action in the event of intrusion attempts.1
  • Monthly monitoring of platform for new releases and security updates of core software.
  • Upgrading core software if new releases or security updates are available.1
  • Monthly monitoring of extensions/plugins/addons for new releases and security updates.
  • Upgrading extensions/plugins/addons if new releases or security updates are available.1

Maintenance turnaround times will be within 48 hours or dependent on the complexity of the error it may be longer but every effort will be made to resolve the issue as soon as possible.

Content:

In the event of the client requesting the service to maintain content on the website the following levels will apply:

Content Type Quantity per month
Text Only (no images or multimedia) 2
12
Text and Images 2 8
Text and Multimedia 2 (i.e. video, audio 3) 4
Total additions per month
24

Content maintenance turn around will be within 72 hours and is conditional on all related materials being available.

Pricing:

Please select a currency from the drop down list to see the monthly maintenance costs for the Doodling maintenance level.

 

Cave Painting

Maintenance:

On the Cave Painting level maintenance will be provided as required when the site has been compromised.

Maintenance turnaround times will be within 48 hours or dependent on the complexity of the error it may be longer but every effort will be made to resolve the issue as soon as possible.

Content:

Adding content on this level will be as and when required and will be charged at the standard hourly rate. 2 3

Content maintenance turn around will be within 72 hours and is conditional on all related materials being available.

Pricing:

Please select a currency from the drop down list to see the monthly maintenance costs for the Cave Painting maintenance level.

 

Footnotes

1. These elements require the following procedures:

  1. backing up of the whole site
  2. creating a duplicate of the site in a testing environment
  3. applying whatever steps need to be implemented to meet the specific task in the test environment
  4. testing all elements of the site to ensure correct functionality of all elements in the test environment
  5. applying updates and fixes to live site
  6. testing live site for correct functionality

2. All copy, images, graphic and multimedia content must be provided by client and require no editing. Client is responsible for copyright requirements on all graphics, images and media provided.

3. It is recommended that multimedia content be uploaded to a service such as YouTube in order to minimise the space and bandwidth usage on web-host.

* What is NOT included in these agreements:

  • Web site redesign, re-alignment or re-development.
  • Image editing
  • Image sourcing
  • Graphic sourcing
  • Graphic editing or creation
  • Multimedia editing or creation
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